Refund Policy
Refund Policy
At Prifinity, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, our refund policy is here to assist you.
Eligibility for Refunds:
- Refund requests must be made within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required for all refund requests.
Non-Refundable Items:
- Certain items, including sale items, gift cards, and personalized products, are non-refundable. Please refer to the product description for specific details.
How to Request a Refund:
- Send an email to info@prifinity.com with your order number and reason for the refund.
- Our support team will review your request and respond with further instructions.
Return Shipping:
- Customers are responsible for the cost of return shipping, unless the refund is due to a damaged or incorrect item received.
- We recommend using a trackable shipping method for returning items.
Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
Late or Missing Refunds:
- If you haven’t received a refund after 7 business days, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@prifinity.com.
Contact Us: For any questions or concerns regarding our refund policy, please reach out to info@prifinity.com. We're here to help!
Thank you for shopping with Prifinity!